Do this now
- Try Forgot password on the login screen with your email or phone.
- Follow Snapchat Support's steps for a hacked or compromised account.
- Once in, turn on two-factor authentication.
- Check your username, display name, email and phone.
- Report any account that poses as you.
What to write
"My Snapchat account [username] was accessed on [date]. My email and phone were changed without my consent."
Deadlines to know
- Snapchat allows one username change a year.
- Act the same day.
What to avoid
- Recovery services that ask for money or your codes.
Official sources
Platforms change their help pages and forms often. Follow the wording on your own screen and the current Help Center. Usernm is an independent service and is not affiliated with Meta or any platform named on this site.